Former Madhya Pradesh Chief Minister and Union Agriculture Minister Shivraj Singh Chouhan expressed his displeasure over Air India’s services. He shared a post on social media platform X about his experience while traveling from Bhopal to Delhi on Air India flight AI436.
What Happened on the Flight?
Shivraj Singh Chouhan had a busy schedule. After reaching Delhi, he was supposed to attend:
- Kisan Mela inauguration in Pusa
- Natural Farming Mission meeting in Kurukshetra
- Discussion with farmer organizations in Chandigarh
He booked a ticket on Air India AI436, and his allocated seat was 8C. However, when he reached his seat, he found that it was broken and pushed inside, making it very uncomfortable to sit.
Crew Already Knew About the Broken Seat
When Chouhan complained to the airline staff, they told him that the management already knew about the issue. The seat should not have been assigned for booking. He also noticed that several other seats on the flight were in bad condition.
Refused to Take Another Seat
Fellow passengers requested him to change his seat, but he refused because he did not want to cause inconvenience to another passenger. So, he completed his journey on the broken seat.
Shivraj Singh Chouhan Questioned Tata Management
In his post, Chouhan expressed his disappointment with Air India, saying that he believed the airline’s services had improved after Tata Group took over. However, this experience proved him wrong.
He questioned why Air India charges full ticket prices but provides broken and uncomfortable seats to passengers. He also asked the airline what steps it will take to ensure other passengers do not face similar issues in the future.
Air India’s Apology
After Chouhan’s social media post, Air India responded quickly and apologized for the inconvenience. The airline stated:
“Respected Sir, we sincerely apologize for the inconvenience caused. We are investigating this issue thoroughly to ensure that such situations do not happen again.”
Air India also requested Chouhan to share a convenient time for further discussion via Direct Message (DM) so that they could resolve the matter properly.